The deteoriation of the family structure is utterly devastating. The ongoing high number of young mothers and fathers is so common place that it’s now a non issue. We now have grandmothers in their 30s and great grandmothers in their 40s. The importance of family values, ethics and common sense is no longer being passed on, therefore they’re lost. The younger generation is out right rude and disrespectful that the older generation no longer feels the need to step in with their guidance and wisdom. Hence the loss of those male and female role models that we once loved, looked up to and counted on when needed. This has led to the break down of community. The village is no longer raising the children and because of this catastrophe we have the death of common sense. Will we ever get it back?
Here’s the next wave of ghetto sensationalism and this is just damn ridiculous. Seriously, this madness has got to stop. If you want to show love for a fashion label/designer that you admire so much then my suggestion would be to save your pennies and buy stock in the company (no less than 10 shares). That way not only are you getting a high return on your investment but you can proudly say that you’re part owner. Make your money work for you and and not the other way around.
When we receive bad customer service why do we tolerate it? You hear stories of bad customer service but rarely do hear about anyone doing something about it. I always tell folks they should inform a manager or write a complaint letter. I notice that as soon as I mention this option I can see all the fire and vinegar die down. It’s like watching a balloon being deflated. I think it’s disgusting that employees can give such poor customer service and get away with it. We know that when an employee goes through orientation that they aren’t trained to give bad service. I don’t think some companies realize how much business they loose on account of bad customer service.
Because I’ve been both a customer and an employee I don’t agree with the old motto that “The customer is always right”but I do believe that the customer should be treated at least with civility if not respect. I always remember what my mother use to tell me as a child, treat others as you expect to be treated. I believe in complaining when it’s appropriate.
So here are some tips on handling bad/poor customer service.
- Speak to a manager or supervisor. Do not be afraid to speak to a manager and let them know that you received poor service. By bringing the situation to their attention they’re able to offer a resolution immediately. Remember to stay calm because when you start to yell and become belligerent your complaint isn’t heard.
- Fill out a customer comment cardor call the customer service line. Believe it or not companies do actually pay attention to the complaints that are received. Most times they will offer the customer some type of compensation (i.e. gift card) to show they appreciate your patronage and want you to continue being a customer.
- File a written complaint with your local Better Business Bureau (BBB). The BBB acts as a mediator between the business and the consumer. When filing a complaint with the BBB it needs to be in writing because the complaints are kept on file. Once the situation has been resolved and depending on the outcome the business will receive a satisfactory or unsatisfactory rating. So in future whenever a consumer inquires about that particular business they’ll know what type of rating they have and why.
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Wow. A little bit and I do mean little bit of knowledge is truly dangerous especially in the wrong hands or minds. Look back through history and look at present day. History truly does repeats itself. What kind of future will we have if we can’t think independently, continue to get caught up with the petty stuff and make gross generalizations?
This topic will be revisited again and again here so get ready.